Spyware

He added that education has to become more of a business issue rather than a responsibility that sits on the shoulders of the IT department. The survey also found that users of spyware-infected computers reported living with the problem for 18 work hours — more than two full work days — before getting it repaired. In fact, respondents estimated that their productivity was reduced by 21 per cent when the spyware issue was first noticed, and was reduced by 32 per cent when the problem was at its peak. While there may be some users who are simply unaware that spyware has infected their computers, it is likely more common that employees will know the source of the problem but will not report it because they are afraid of getting into trouble, Ostrowski said. As with many other technologies offerings, customers may understand the benefits of managed services, but it is often a challenge for managed service providers (MSPs) to make a case for return-on-investment (ROI). Ostrowski said it can be difficult for the customer to grasp what exactly it is that they’re getting, especially when most of the work is being performed off site. More Spyware News

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