Spyware

Instead of merely sending me a reminder to renew my one-year subscription, PC Tools took the liberty of renewing it for me and charging my credit card. If the reader had “agreed” to the renewal in a PC Tools EULA, he wasn’t aware of it. In fact, I would need to sign up for an account on the PC Tools website in order to change my renewal preferences. And if my e-mail address had changed in the past year, I would not have known what this strange charge was on my credit card bill, if indeed I’d even have noticed it at all. So what do you think — does the reader have the right to be outraged at PC Tools for its automatically renewing his subscription? Or, like the credit card rep told him, should he just now accept the fact that this is the norm? More Spyware News

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